Refund Policy

Billing transparency and clear cancellation terms. Read about our deposit safeguards and milestone policies.

Last Updated: June 2026

1. Project Deposits & Initial Allocations

All custom software development engagements and team allocations require an initial deposit or advance billing before project kickoff. This ensures dedicated team allocation, environment setup, and immediate sprint scheduling:

  • Time & Materials: Requires an upfront payment covering the first month's estimated engineering hours. Unused prepaid hours roll over to subsequent billing cycles.
  • Fixed Price Projects: Requires a standard 30% scoping and kickoff deposit upon contract signature. The remaining 70% is distributed across agreed deliverables and milestone completions.
  • Dedicated Developer Teams: Billed monthly in advance. Requires the first month's allocation prepaid to kickstart team onboarding.

Note on Deposits: Once onboarding and engineering work begins, initial project deposits are non-refundable, as they compensate for team allocation, scheduling, and infrastructure provisioning.

2. Cancellation & Contract Termination

Clients may terminate active projects or developers by providing written notice under the following parameters:

Time & Materials

Cancel at any time. You will only be billed for engineering hours logged up to the hour of cancellation. Any remaining prepaid hours will be refunded within 14 business days.

Fixed Price Builds

If cancelled before work begins, you receive a full refund minus the scoping deposit. After work begins, refunds apply strictly to incomplete milestones. Completed and accepted milestones are non-refundable.

Dedicated Teams

Requires a written 30-day cancellation notice. Dedicated developer services continue through the end of the paid month, and no partial-month refunds are provided.

3. Deliverable Disputes & Warranty Period

We take pride in our code quality and architectural integrity. If a delivered software build or milestone fails to satisfy the detailed technical specifications or acceptance criteria agreed in the Statement of Work (SOW):

  1. Submit a detailed dispute ticket outlining the bug or specification gap within 14 calendar days of deliverable handoff.
  2. Our QA and engineering team will review the issue and, if valid, will begin remediation to align the software with the SOW specifications within 14 business days at no additional cost.
  3. If the gap remains unresolved after remediation, you may request a partial or full refund specifically allocated to that disputed milestone.

4. What is Strictly Non-Refundable?

The following costs and payments are fully excluded from refund eligibility:

  • Completed and approved milestones/deliverables where handoff has occurred.
  • Engineering hours logged and verified under Time & Materials billing models.
  • Third-party fees (e.g. AWS hosting, API licensing, domain purchases, SSL certificates) purchased on behalf of the project.
  • Deposits for dedicated team allocations once the developer onboarding period has commenced.

How to Request a Refund

Please submit a formal request using our Contact Form (Subject: Billing & Refund Inquiry). Include your project name, contract/invoice ID, and details regarding the disputed milestone or deliverable. Our billing operations team will review and respond to your request within 5 business days.